Complaints | Harcourts Grenadier | Harcourts New Zealand

Complaints & Disputes
Resolution Procedure

Grenadier is committed to handling any complaints or disputes that do arise professionally, fairly and expeditiously.

Our standard in-house procedure is outlined below:

Any client or customer who wishes to make a complaint will be referred to the manager of the relevant Grenadier office.
If the complainant is not satisfied with the response received from the manager they can make a written complaint to Grenadier Real Estate Ltd, preferably using the Grenadier Complaints Form (below).
Grenadier Real Estate Limited will acknowledge receipt of the complaint and commence a review, which if deemed necessary may involve discussion with all relevant parties.
Grenadier will respond to the complainant upon completion of its review of the complaint.
If the complainant is dissatisfied with the outcome Grenadier will suggest a further course of action.

Please note: Customers or clients may access the Real Estate Agents Authority's complaints process without first using our in-house procedure; and any use of the Grenadier in-house procedure does not preclude a customer or client from making a complaint to the Authority.

Bryan Bloomfield
Chief Operations Officer

Grenadier Real Estate Limited
Physical Address: 98 Moorhouse Avenue, Christchurch
Postal Address: PO Box 1625, Christchurch
Phone: 03 379 6596
Mobile: 027 668 4427
Email: bryan.bloomfield@harcourts.co.nz

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