ABC (Franchisee, we, us, our) is a franchisee within the Harcourts Group (Australia) Pty Ltd (ACN 074 304 073) network (Harcourts Australia).

Our contact details are: ABC

Address: 17 Henry St, Springhill, Brisbane, Qld

Email address: basic@websiteblue.com

A copy of our Franchisee Privacy Policy is available via this link.

We may collect personal information directly from you when you make an enquiry, attend an inspection, complete a form, use our website, communicate with us by telephone, email or in person, apply for or receive services from us, or participate in an AML/CTF customer due diligence or identity verification process. We may also collect personal information from third parties, including your representatives, referees, publicly available sources, Harcourts Australia, other Harcourts franchisees, service providers, AML/CTF compliance providers and identity verification providers.

We will collect, hold, use and disclose your personal information for purposes including:

• providing you with real estate services;
• operating a real estate agency within a real estate franchise network;
• responding to your enquiries;
• providing you with products and services;
• providing you with marketing information about our products and services and other third parties with whom we have business partner relationships;
• obtaining your feedback on your customer experience;
• conducting promotional activities;
• conducting our general business (including providing personal information to Harcourts Australia and other third parties, employees, contractors and service providers);
• conducting market research;
• recruitment;
• maintenance of our business records;
• compliance with legal and insurance obligations;
• statistical purposes;
• providing real estate agency services for the buying, selling, leasing, development and advertising of residential, commercial and rural properties, business broking, training and providing services in connection with arranging utility connection, removalists, cleaners, conveyancing, financing and insurance;
• credit reporting bodies and tenancy database operators;
• to comply with any law, rule or regulation, or decision of a regulator or Government authority, including AML/CTF laws and requirements that apply to us, Franchisees or service providers engaged in connection with the Harcourts franchise network; and
• for purposes otherwise set out in our Privacy Policy.

We may disclose your information to our related entities, to Harcourts Australia (and its related entities), their respective service providers, our service providers including providers that help us ensure we comply, regulators, government agencies, law enforcement bodies and other third parties where required or permitted by law, or as otherwise set out in our Privacy Policy or as required by law including anti-money laundering and counter terrorism finance laws.

Some of our service providers, Harcourts Australia's related bodies corporate, and our related bodies corporate may receive, store, and process personal information outside Australia. Where this happens, we will take reasonable steps to ensure that your personal information is handled in line with the Australian Privacy Principles, including through contractual protections with our providers. Your personal information may be disclosed to overseas recipients, including located in Canada, India, Ireland, Japan, New Zealand, United Kingdom, and USA and such other countries as set out in our Privacy Policy.

If you choose not to provide some or all of the personal information that we request, we may not:

• be able to assist you fully, to the same standard or be able to assist you at all, or
• complete the mandatory customer due diligence requirements to progress your transaction.

In some circumstances, we are required or authorised to collect your personal information under laws including the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth) (AML/CTF laws), related AML/CTF rules and regulations, real estate, property, taxation, corporations, employment, consumer protection and record-keeping laws.

If you have a transaction that is subject to AML/CTF requirements, we and our AML/CTF compliance providers or identity verification providers may collect, hold, use and disclose your personal information to perform customer due diligence, verify your identity, conduct screening, comply with audit, reporting and record-keeping obligations, prevent fraud and satisfy other AML/CTF compliance requirements. This may include handling identity information, government-issued identification details, copies of identification documents, beneficial ownership information, source of funds or wealth information, transaction information and biometric information, where required or permitted by law. See our Privacy Policy for more information.

If you have any complaint, feedback, or request relating to the handling of your personal information by us, you may contact us via the contact details on our website, or via email to privacy@harcourts.net or by telephone to +61 7 3839 3226.

Our Franchisee Privacy Policy sets out how you can exercise your rights to access or correct personal information we hold about you, and how to complain about a privacy breach and how we will deal with a complaint.

If your enquiry relates to Harcourts Australia's handling of your personal information, you may also contact Harcourts Australia using the contact details set out in its Privacy Policy.

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