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This Privacy Policy (Policy) sets out the way in which Harcourts Group (Australia) Pty Ltd ACN 074 304 073 and our related body corporates (Harcourts, us, we, our) collects, holds, discloses, uses, shares, and protects your personal information.
We are committed to protecting the privacy of your personal information. Harcourts is required to comply with the Privacy Act 1988 (Cth) including the Australian Privacy Principles (APPs).
This Policy provides information about our practices for the collection, use and disclosures of your personal information and your rights in relation to your personal information. It also covers the collection, processing and other use of personal data under the General Data Protection Regulations (GDPR) 2018.
By using our websites (including our websites at www.harcourts.com.au, www.harcourts.net, www.harcourtscomplete.com.au, www.luxurypropertyselection.com, www.harcourtsfoundation.org, www.strandconveyancing.com, www.academyrealestatetraining.com, www.naiharcourts.net/au, www.nutrien.harcourts.net/au and any other website we may establish or operate from time to time), and/or providing your personal information to us you consent to us handling your personal information in accordance with this Franchisor Privacy Policy.
This Policy does not apply to Harcourts' franchisee entities (Franchisees), and separate individual privacy policies apply to those entities. However, this Policy explains how we may collect personal information from, disclose personal information to, or otherwise handle personal information in connection with Franchisees and the operation of the Harcourts franchise network.
The kinds of personal information we collect about you and how we use it is dependent on the nature of our relationship with you and the purposes of collection. We may collect your:
We may also collect non-personal information associated with you such as the details of the products or services you have enquired about, your occupation, property value, rental amounts, insurance details, references (in relation to rental arrangements and job applications).
In addition to the above information, when you enrol in a learning and development course with us we may collect payment information and are required to collect identification documents such as birth certificates, driver's licenses and/or passports to create a Unique Student Identifier (USI) to provide to The Academy (our learning and development platform). Collection of your personal information may be required by law for the purpose of reporting to Commonwealth, State and Territory government agencies for planning, evaluative and administrative purposes relating to your training or course.
Generally, we collect your personal information directly from you unless it is impracticable or unreasonable to do so (for example where you deal with our Franchisees, rather than us). We typically collect personal information from you via online services that process your enquiry or application (such as various customer relationship management software providers) or via paper applications.
From time to time, we may collect personal information about you from third parties (for example, from your representative, from publicly available sources, from your referees where you apply for a position with us, when you engage with our Franchisees or if you apply to become a Franchisee), including from Harcourts related body corporates and other Harcourts franchisees. This may include information collected by Franchisees or their service providers for customer due diligence, identity verification, compliance, audit, reporting or other AML/CTF-related purposes, where that information is disclosed to us for a purpose permitted by law.
If you provide us with personal information about a person that you represent, we collect it on the basis that you have that person's consent for us to collect and handle their personal information in accordance with this Policy.
If you enrol in a course we may also collect personal information about you from third parties, for example:
When collecting your personal information, we will take reasonable steps to provide you with notice as required under the Australian Privacy Principles (APPs), including the purpose of collection, who we may disclose your personal information to, any law that requires or authorises us to collect the information and the main consequences if we do not collect the personal information we require.
If we collect your personal information from another source, we will take reasonable steps to ensure you are made aware of the fact and circumstances of that collection. Generally, if we are unable to collect the personal information we require, we may not be able to provide you with the products and services you seek. If the information provided is incorrect or incomplete, this may also prevent, limit or otherwise affect our ability to provide products or services to you.
We will collect, use and disclose your personal information for the purposes set out below, and for other related purposes that you would reasonably expect.
Generally, these purposes include:
We may disclose your personal information to:
Additionally, if you are undertaking a Harcourts training course we may disclose your personal information to the third parties listed above as required for the purposes of assessing your progress, tracking your attendance, providing student support, issuing your results, and providing certificates of completion and/or Statement of Attainments for nationally recognised training. For Australian nationally recognised training courses, we may also disclose your information to:
Harcourts offices are independently owned and operated. Some Franchisee consultants may collect and retain your personal information in their own software management system or mailing list. Franchisees may also collect, use and disclose personal information, including identity information, government-issued identification details, copies of identification documents, beneficial ownership information, source of funds or wealth information and biometric information where required or permitted by law, for AML/CTF compliance, customer due diligence, identity verification, audit, reporting, fraud prevention and related compliance purposes.
These collections, uses and disclosures are made by the relevant Franchisee or its service providers, including AML/CTF compliance and identity verification providers, and are governed by their own privacy policies. For requests or opt-outs relating to such records, please contact the relevant Franchisee consultant or office. You can find a Franchisee office's contact details and a copy of its Franchisee Privacy Policy on its official Harcourts Franchisee website.
We may only collect sensitive information (including information about your health, racial or ethnic origin, political opinions or associations, religious or philosophical beliefs, trade union membership and criminal records) with your consent. If you do provide sensitive information to us for any reason, you consent to us collecting that information and to us using and disclosing that information in accordance with this Privacy Policy.
If you are enrolled in a Harcourts training course, we may collect information about you which is considered sensitive information for example, information about whether you identify you as Aboriginal or Torres Strait Islander; information which may disclose your racial or ethnic origin (such as your proficiency languages other than English); and information about your health or a disability where this is relevant to your training needs.
We may hold your personal information in electronic formats or in hard copy.
We take reasonable steps to securely store your personal information to ensure it is protected from unauthorised access, modification and disclosure, and from other types of misuse, interference and loss. This includes electronic and physical security measures and procedures, staff training and use of password protection software.
We will take reasonable steps to destroy or permanently de-identify your personal information when we no longer require it for any purpose for which it was collected. We may retain your personal information for as long as necessary to comply with any applicable law, for legal, insurance and corporate governance purposes, and for the prevention of fraud and to resolve disputes. Your personal information may also be retained in our IT system back-up records.
The transfer of data over the Internet is inherently insecure. We cannot guarantee the security, during transmission, of any personal information provided to us via our websites. Please bear this in mind when transmitting information by this means to us.
You have the right to request access to and correct of the information we hold about you. You may lodge a request to access and correct personal information that we hold about you by contacting our Privacy Officer via the contact details set out below.
You can also opt-out of marketing at any time by either unsubscribing via the link provided in marketing emails, or by contacting our Privacy Officer via the contact details set out below.
Our websites use cookies for statistical purposes and to assist with your use of the website. We may also collect click-stream data when you use the website, such as the date and time of your visit, the pages you accessed, your IP address, the type of browser and operating system you are using and the websites you come from and move to. You can adjust your cookie preferences through your browser settings. This information is collected for statistical purposes to assist us to find out how our website is used and navigated and to improve our website.
Harcourts websites may contain links to third party websites. Harcourts is not responsible for the privacy, security or handling of your personal information via those websites. You should review the privacy policy and terms of use for those websites each time you visit them.
We may disclose personal information to recipients located outside Australia. The countries in which these recipients are typically located include:
These overseas recipients may include:
We take reasonable steps to ensure that any overseas recipient handles personal information in a manner consistent with the Australian Privacy Principles. Depending on the circumstances, this may include:
In some circumstances, we may rely on an exception under APP 8.2, including where:
If you would like more information about overseas disclosures of your personal information, including the safeguards that apply, please contact our Privacy Officer using the details below.
You may lodge a complaint with us if you believe we have mishandled your personal information or breached the APPs. To do so please contact our Privacy Officer via the contact details below.
We take all complaints seriously, and will respond to your complaint within a reasonable period. We request that you cooperate with us during this process and provide us with any relevant information that we may need.
You can also escalate a complaint to the Office of the Australian Information Commissioner (OAIC). More information about your rights and our obligations in connection with your personal information are available from the OAIC at www.oaic.gov.au.
If applicable, for the purpose of the GDPR, we are the data controller and any enquiry regarding the collection or processing of your data should be addressed to our Privacy Officer at the contact details below.
If you would like further information about the way we manage your personal information, or if you have a privacy-related complaint, please contact our Privacy Officer by telephone on +61 7 3839 3226, by mail at 31 Amy Johnson Place, Eagle Farm, QLD 4009, Australia or by email at privacy@harcourts.net.
Please note that Harcourts operates a franchise system. As a result, we may not have control over all of the personal information that is held by our Franchisees. If your complaint relates to a franchisee, we will refer your complaint to the appropriate Franchisee for further handling.
More information about your rights and our obligations in connection with your personal information are available from the Office of the Australian Information Commissioner at www.oaic.gov.au.
We reserve the right to update this Privacy Policy at any time and for any reason. We encourage you to make sure that you are familiar with the current version of our Privacy Policy. Any change we make applies from the date the updated Privacy Policy is posted on our website.
This Franchisor Privacy Policy was last updated on 1 July 2026.
We are required to provide the following attribution:
The Territory Data is the property of the Australian Capital Territory. No Part of it may in any form or by any means (Electronic, mechanical, microcopying, photocopying, recording or otherwise) be reproduced, stored in a retrieval system or transmitted without prior written permission, Enquiries should be directed to: The Executive Director, ACT Planning and Land Authority, GPO Box 1908, Canberra ACT 2601.
Contains property sales information provided under licence from the Department of Finance and Services, Land and Property Information. Australian Property Monitors Pty Ltd is authorised as a Property Sales Information provider by the Department of Finance and Services, Land and Property Information.
Copyright in the underlying data for the Northern Territory is owned by the Northern Territory of Australia represented by the Department of Infrastructure, Planning and Environment for which no responsibility is accepted.
© State of Queensland (Department of Natural Resources, Mines and Energy) 2019. In consideration of the State permitting use of this data you acknowledge and agree that the State gives no warranty in relation to the data (including accuracy, reliability, completeness, currency or suitability) and accepts no liability (including without limitation, liability in negligence) for any loss, damage or costs (including consequential damage) relating to any use of the data. Data must not be used for direct marketing or be used in breach of the privacy laws; more information at www.propertydatacodeofconduct.com.au.
Copyright in this information belongs to the South Australian Government and the South Australian Government does not accept any responsibility for the accuracy or completeness of the information or its suitability for any purpose.
This product incorporates data that is copyright owned by the Crown in Right of Tasmania. The data has been used in the product with the permission of the Crown in Right of Tasmania.
The State of Victoria owns the copyright in the Property Sales Data and reproduction of that data in any way without the consent of the state of Victoria will constitute a breach of the Copyright Act 1968 (Cth). The State of Victoria does not warrant the accuracy or completeness of the information contained in this report and any person using or relying upon such information does so on the basis that the State of Victoria accepts no responsibility or liability whatsoever for any errors, faults, defects or omissions in the information supplied.
Western Australian Land Information Authority (2018) trading as Landgate. Based on information provided by and with the permission of the Western Australian Land Information Authority (2018) trading as Landgate.
